Privacy Policy

Last Updated: November 17, 2014

Snapchat is a fast and fun way to share experiences with your friends and the world around you. Users can send a photo or video Snap to friends, chronicle their day through My Story posts, touch base using Chat, and immerse themselves in global events through Our Story.

This privacy policy describes how we (Snapchat, Inc. and our subsidiaries) collect, use, and share your information whenever you use our Services. Those Services include every way you might interact with us: through our websites, mobile applications, and any of our other online products and services that link to this privacy policy.

We may change this privacy policy from time to time. But when we do, we’ll let you know one way or another. Sometimes, we’ll let you know by revising the date at the top of the privacy policy that’s available on our website. Other times, we may provide you with additional notice (such as adding a statement to our websites’ homepages or sending you a notification). Of course, if you ever have a question about our privacy policy, just visit https://support.snapchat.com.

Information We Collect

What You Directly Provide Us

For you to create a basic Snapchat account, we need to collect a few important details about you: a unique username you’d like to go by, a password, an email address we can contact you at, a phone number, and your age or date of birth. For additional Services beyond the basic Snapchat account, we may ask you for additional information. In connection with Snapcash, we may collect a debit or credit card number or an image of the card, its associated account information, and any other security-related information. We want you, though, to be in control of your information, so we let you update or correct most of the basic Snapchat account information by editing your account settings within Snapchat. For Snapcash, you may delink your payment card information in the Snapcash settings. And while we hope you’ll remain a lifelong Snapchatter, if for some reason you ever want to delete your account, just visit this link; but keep in mind that we may retain certain information in backup for a limited period of time or as required by law. For more information about how we store and delete the messages you send or receive through Snapchat, please read the “Message Deletion” section a little farther down.

What You Automatically Provide Us When You Use Our Services

Because Snapchat is about sharing moments with people, there is some information we collect automatically when you access our Services, which we use to facilitate the broad range of communications offered through our Services, to provide you cool features and functionality, and to enable all the other purposes described in this privacy policy. We explain all this below:

Information We Collect From Other Sources

If another user allows us to collect information from his or her device phonebook—and you’re one of that user’s contacts—we may combine the information we collect from that user’s phonebook with other information we have collected about you. We may also obtain information from other sources and combine that with the information we collect through Snapchat.

Information We Collect When You Contact Us

Whenever you have a question for our helpful Support team, just head over to https://support.snapchat.com. Of course, when you contact the Support team or communicate with us in any other way, we’ll collect whatever information you volunteer. For instance, if you submit artwork, files, or any other materials to us through our websites, we will collect what you give us.

How We Use Information

What do we do with the information we collect? The short answer is: Provide you with an amazing set of Services that we relentlessly improve. But we do a lot more as well, such as:

Where Information Is Processed

Snapchat is based in the United States. Although we welcome Snapchatters from all over the world, keep in mind that no matter where you live or where you happen to use our Services, you consent to the processing and transfer of information in and to the U.S. and other countries. We want you to know this because the laws of the United States and those of other countries where your information is processed might not be as comprehensive or protective as laws in the country where you live. And while you’re in another country, know that your information may be made available to government or law enforcement requests.

How We Share Information

Here’s the type of information we may share about you with others and how we do so:

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you. Here’s just one example of how this could work: Because it’s not always clear whether a new friend request comes from someone you actually know, we may share whether you and the requestor have Snapchat friends in common without disclosing the usernames of those common friends.

The Services may also contain third-party links or be a co-branded or third-party-branded Service that’s being provided jointly with or by another company. By going to those links or by using a co-branded or third-party-branded Service, you may be providing personal information directly to the third party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. As always, we encourage you to review the privacy policies of every third-party website or service that you visit or use, including those third parties you interact with through our Services.

Message Deletion

Delete is our default. That means that most messages sent through our Services will be automatically deleted once they have been viewed or have expired. But—and this is important—you should understand that users who see your messages can always save them, either by taking a screenshot or by using some other image-capture technology (whether that be software or even something as old-fashioned as a camera to take a photo of your device’s screen). If we’re able to detect that a recipient took a screenshot of a message you sent, we’ll try to notify you. But the same common sense that applies to the Internet at large applies to Snapchat as well: Don’t send messages that you wouldn’t want someone to save or share.

In most cases, once we detect that all recipients have viewed a message, we automatically delete it from our servers. And again in most cases, the Services are programmed to delete the message from the recipients’ device as well. There are, however, several exceptions to this general rule:

A few final words on deletion: We can’t guarantee that messages will be deleted within a specific timeframe. And even after we’ve deleted message data from our servers, that same data may remain in backup for a limited period of time. We also sometimes receive requests from law enforcement requiring us by law to suspend our ordinary server-deletion practices for specific information. Finally, of course, as with any digital information, there may be ways to access messages while still in temporary storage on recipients’ devices or, forensically, even after they are deleted.

Analytics and Advertising Services Provided by Others

We may let other companies use cookies, web beacons, and other technologies on Snapchat. These companies may collect information about how you use the Services and other websites and online services over time and across different services. The information collected may include unique device identifiers, device manufacturer and operating system, IP address, browser type, pages viewed, session start/stop time, links clicked, and conversion information. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity. Among the third parties we use for analytics is Flurry, which provides mobile analytics in connection with our app. For more information about Flurry’s privacy practices, or to opt out of Flurry Analytics tracking through our app, please visit www.flurry.com/user-opt-out.html.

Additionally, some companies may use the information they collect on our blog and other websites to deliver targeted advertisements on behalf of us or other companies, including on third-party websites and apps. Snapchat does not currently respond to do-not-track signals that may be sent from your device. If we do so in the future, we will provide information about that practice in an updated version of this privacy policy. For more information about interest-based ads, including how to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.

Children

We don’t direct our Services to anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13. Children under 13 may only use Snapkidz. For more information, please see the “What is Snapkidz?” section of our Guide for Parents, available here.